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BenefitTabs Overview See our Product Sheet for more information. In this way, the participant avoids the signal-to-noise problem of most SPDs. Even if the SPD has been written to exclude benefits jargon and legalese, there is usually too much information for a participant to quickly find the answer to a simple question. But with BenefitTabs™, most participants can obtain the information they need from the BenefitTab without going any further. If the participant does need more detail, he can access it easily and intuitively using the BenefitTab's built-in navigation features and intelligent links to more detail. MultiEmployer recognizes that the way participants access information varies based on education level, familiarity with the Internet, age level, previous knowledge of the benefit plan, and other factors. We make all of the critical pieces of benefit information accessible in a number of different ways. BenefitTabs is a key component of the information architecture that gives participants an informative and pleasant experience on your Plan's website. This helps to reinforce appreciation and understanding of Plan benefits, builds trust, presents a professional image, and reduces phone calls from frustrated participants. |
After analyzing Plan benefits, our consultants translate the important plan features, rules, and benefits into a high-level benefit summary. This is the heart of our exclusive BenefitTabs™ “control panel” technique of presenting Plan information on the website. The set of BenefitTabs™ comprises an overview that links into the Summary Plan Description, Plan Document and other areas of the website as needed. This allows the participant to "drill-down" from summary information in plain English, down into the official language contained in the SPD, and from there, if necessary, into the controlling language of the plan document itself.
